Toolkit

Taster Sessions

Podcasts
Events
Taster Sessions
Articles
Funding options
Keynote
Free Taster Session

Keynote

MadeFor offers 1-hour free keynote engagements to introduce you and your organisation to the world of customer experience.

Lunch & Learn
Free Taster Session

Lunch & Learn

MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.

Workshop
Free Taster Session

Workshop

MadeFor initiates workshops to explore your learning needs and challenges and can provide unique learning solutions.

The key difference between corporate and CX strategy with Charissa Shelton
Video

The key difference between corporate and CX strategy with Charissa Shelton

On April 15th, Charissa Shelton talked about the crucial role of a CX strategy in organisations and how it differs and intertwines with corporate strategy. In this short session, we will discover: - Differences and similarities in corporate and CX strategy - How learning can help you become a customer strategist.

A Day in the Life of a Product Manager with Stephan van Rooden
Video

A Day in the Life of a Product Manager with Stephan van Rooden

On March 18th, Stephen van Rooden talked about his work in Product, showcased on the job examples and discussed daily responsibilities of great Product Managers. Keen to understand what a Product Manager actually does? What the different roles in Product are? And if this is something for you? Take a look at the Free Taster recap of 'A day in the life of a Product Manager' and get some answers. ‍ In this short session, we will discover: - What a day in a life of a Product Manager looks like and what the key activities are. - How up-skilling will help you to get a job as a Product Manager.

My path to Digital Product Management with Mark Shannon
Video

My path to Digital Product Management with Mark Shannon

On Thursday, March 4th, MadeFor chatted with Mark Shannon from the CX consultancy firm Veriteer about working in Digital Product Management and shared examples of outcome-focused agile. We discussed: - Is Product Management the next step in your career? - What opportunities are there for Product Managers in the current market? - How can you move from ‘output’ to ‘outcome’ driven Product Management?

The need for outcome-focused Agile with Stephan van Rooden
Video

The need for outcome-focused Agile with Stephan van Rooden

On March 31st, Stephan van Rooden talked about working in Digital Product Management and the need for outcome-focused Agile. In this short session, we explored: - The implications and benefits of doing outcome-focused Agile. - Delivering outcomes over output in Product Management.

Why doing great CX means bringing the organisation together with Agnese Spona
Video

Why doing great CX means bringing the organisation together with Agnese Spona

On April 22nd, Agnese Spona talked about enabling organisations to deliver effective customer experience and the capabilities necessary for delivering the value. In this short session, we discovered: - The risk of siloed CX teams and benefits of integrated capability. - Personal examples of siloed customer experiences - How learning can contribute to delivering effective CX.

Using data effectively to really understand your customers with Kwan Suppaiboonsuk
Video

Using data effectively to really understand your customers with Kwan Suppaiboonsuk

Kwan Suppaiboonsuk talked about the Customer Science bootcamp and how it helps organisations to use data more effectively. In this short session, we discovered: - A thorough understanding of Customer Science. - Best practices of using Customer Science in different roles and teams. - How data modelling is beneficial in every customer team.

Why organisations need a CX strategy with Charissa Shelton
Video

Why organisations need a CX strategy with Charissa Shelton

Charissa Shelton talked about her experience as innovation and management consultant, the need for strategising your customer experience, practical examples and best practices. During this short session, we discovered: - Why implementing a CX strategy is crucial for your business - Best practices of successful CX strategies - The practical implications of designing and implementing a CX strategy

Ask a UX'er with Heather Beveridge and Stephen Shaw
Video

Ask a UX'er with Heather Beveridge and Stephen Shaw

We've hosted a Free Taster with UX Experts Stephen Shaw and Heather Beveridge. In this short session we discussed and discovered: - What does a UX'er do from day to day? - What are the responsibilities on the job? - How much does a UX'er make? And many more! Find out now if User Experience is for you and what steps you need to take to start a new career!

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