How learning design and service design drive value within organisations
Learning design and service design are two fields that, on the surface, seem vastly different. One focuses on the creation of educational experiences that can be applied to a multitude of settings (from education to business), while the other focuses on developing and improving high-quality services that holistically benefit the overarching customer experience.
As we delve deeper into these two fields, we discover that they share many common benefits and possibilities within organisations, and that there are similar results and significant consequences when either field is approached without empathy, creativity, and problem-solving skills.
This intertwining of learning design and service design is exactly what will be investigated in our upcoming education panel “In service of learning: how learning design and service design drive value in organisations”, with our Managing Director Agnese Spona, Service Design Leader and Educator Clara Llamas, and Tony Reeves, Founder and Managing Director of Ding.
The panel provided an open discussion between these three industry experts on how learning design and service design can combine and intersect in order to drive inherent value within organisations to the benefit of employees and customers alike.
We have also published the transcript and podcast of the discussion, which you can get those with the links below
Great things come to those who subscribe
Stay in touch and receive the latest updates, new bootcamp launches, and invitations to free learning sessions.
