Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.
In an 30-minute Lunch Talk, Jonathan Roper from Briar Bird, will talk about his experiences in researching with people from diverse backgrounds. He reflects on the practical difficulties in recruiting, how to design inclusive research sessions and the great positive impact this research can have on the project team and business stakeholders.
In this CX Celebration session Jonathan's going to answer the following questions:
- How do you design inclusive research sessions?
- What impact does do inclusive research session have on the project, team and business stakeholders?
Ready to get inspired and learn more about inclusive research practices? Join!
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