On July 15th, Adam Beckovsky will talk about understanding different customers in a complex ecosystem at Hertz and focusing on getting the right stuff done.
How do you manage multiple user groups with different needs in one large ecosystem?
In an 30-minute Lunch Talk, Adam Beckovsky, Product Designer at Hertz, will talk about how fixing one problem may only deliver partial success for your customer base and trigger many more issues within the whole ecosystem. By fully understanding the process and talking to your users, Hertz designs and works towards solutions for the whole ecosystem and not disturb the balance.
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