Inspiring Customer Experience Examples #3 - There is a time when you engage with a service provider or product for a longer period of time. One of these kinds of engagements is when you have a child and you need to find a day-care (this is relevant to all education service providers – schools, universities, learning organisations (as yours truly)).
By Agnese Spona
I live in the Netherlands and when I was pregnant, I had to apply for a day-care, otherwise there would not be enough spots. I know, it’s ridiculous, but I was the first-time mom, so had no clue on what questions to ask, what do I find important etc. I was googling frantically, asking friends, but still – no clue really. Someone said to me, “don’t worry, you will know instantly”. Yeah. No. Did not happen. Of course, I had some preferences, but not the magical ‘knowing’.
So, I went for the small day-care close to our home, called BamBam and Pebbles. And hoped for the best. Simple as that. My choice has never been questioned. Even when we moved to the neighbouring town and changed daycare to the one closer to our new home, after 2 months we went back again. Even though it meant that we would add 10-15 mins in each direction on our journey to work. It was all worth it. And why?
Here are a couple of heart-warming examples (these are just some, there have been many more over the years):
A daycare plays a huge role in a kids’ life. Their actions during this period demonstrated their values, care, compassion and understanding for parents. So even if they don’t have the latest tools to engage with the parent community or they sneak in a Nutella sandwich at lunch to my daughter, it does not change how much I value them. They are organised and just know their priorities and they deliver on them – by providing a heartfelt, playful and well organised preschool experience.
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